Shipping policy

Shipping Policy

We aim to process and ship retail orders within 2 business days after payment is confirmed. The 2-business-day period is the handling time before the carrier receives your package; it is not the delivery time.

After your order ships, tracking information will be sent to the email address provided at checkout. Carrier transit times may vary by destination, carrier capacity, weather, holidays, and other factors outside our control.

For orders shipping within the United States and Canada, products may be fulfilled from local inventory when available. The actual shipping option, cost, and estimated delivery window will be shown at checkout.

If an order includes products with different handling times, we may ship items separately. If we need additional information to process your order, we will contact you using the details provided at checkout.

Wholesale and OEM Orders

Wholesale and OEM orders follow the fulfillment schedule confirmed in the quotation or order communication. Please contact us before placing a wholesale order if you need a specific delivery date.

Shipping Questions

For shipping questions, contact us at bisen870601@gmail.com and include your order number.